User Agreement and Terms of Exchange
1. General Provisions
These Terms govern the provision of services by the electronic, fiat, and cryptocurrency exchange service (the “Service”) to an Internet user (the “User”).
By using the Service and creating an exchange request, the User confirms acceptance of these Terms, the AML/KYC Policy, and other documents published on the website.
2. Scope of Services
The Service provides exchange operations involving:
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cryptocurrencies;
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electronic money;
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non-cash funds (bank transfers, cards, and similar instruments);
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cash funds.
The Service is not a bank, financial institution, investment intermediary, or payment systеm.
3. Exchange Procedure
An exchange is considered initiated:
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upon receipt of the User’s funds via the provided payment details; or
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upon physical receipt of cash by the Service’s representative.
Processing time depends on:
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the selected exchange direction;
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banking, payment systеm, or blockchain speed;
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AML/KYC verification requirements.
Under normal conditions, requests are processed within a reasonable time, typically up to 24 hours unless otherwise specified.
4. Cash Transactions
Cash exchanges may be conducted:
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at the Service office;
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via courier delivery;
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at another mutually agreed location.
Moment of fulfillment:
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cash → crypto — when cash is received by the Service;
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crypto → cash — when cash is handed to the User.
The Service may:
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request identity verification;
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refuse a meeting due to security or AML concerns;
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reschedule time or location.
Rates and fees for cash transactions may differ from online exchanges.
5. AML/KYC and Transaction Review
All transactions are checked under the AML/KYC Policy.
The Service may:
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suspend a request;
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request documents or information;
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refuse an exchange;
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return funds minus actual fees,
if a transaction is considered high-risk or verification is not completed.
6. Recalculations and Refunds
If the received amount differs from the request, the Service may:
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recalculate the exchange;
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return funds minus applicable fees.
Refunds are made only to the original sender unless otherwise required by AML rules.
7. Limitation of Liability
The Service is not liable for:
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delays caused by banks, payment systems, or blockchain networks;
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User errors in payment details;
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third-party account freezes;
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market rate fluctuations after request creation;
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courier or transportation issues beyond Service control.
Liability is limited to the amount actually received for the specific request.
8. User Obligations
The User agrees to:
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provide accurate information;
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use legally owned funds;
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avoid illegal use of the Service;
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appear in person for cash exchanges;
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complete AML/KYC verification when requested.
9. Refusal of Service
The Service may refuse any request without explanation when necessary to:
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comply with legal requirements;
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follow banking or payment systеm rules;
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ensure staff safety;
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mitigate financial or legal risks.
10. Force Majeure
The Service is not liable for failure to perform due to force majeure, including:
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communication or internet failures;
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government actions;
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infrastructure outages;
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emergencies beyond Service control.
11. Dispute Resolution
Disputes shall be resolved through negotiations.
If unresolved, disputes are governed by the applicable law of the Service’s jurisdiction.
12. Amendments
The Service may modify these Terms without prior notice.
The current version is always available on the website.
