General Questions
How do I perform an exchange on Znak?
On the main page of the website, sеlect the currency you want to send and the currency you want to receive.
Enter the amount — the systеm will automatically calculate the final result based on the current rate.
Next, fill in the required details, confirm your agreement with the service rules, and create a request.
After that, you will receive payment instructions to complete the exchange.
How long does an exchange take?
In most cases, the request is processed within 5–15 minutes after payment is received.
The exact time depends on the selected direction, blockchain network load, and security checks.
Is the exchange rate fixed when creating a request?
The rate is fixed for the time specified in the request.
If payment is received after the fixation period expires, the rate may be recalculated according to current market conditions.
Are there any fees?
The final amount already includes:
- payment systеm or network fees
- service commission of the exchange
No hidden additional fees are charged.
Can I exchange an amount higher than the stated limit?
Yes. During working hours, you can contact the operator via online chat
to уточнить the possibility of processing a larger exchange and available reserves.
Can I exchange an amount below the minimum limit?
Unfortunately, exchanges below the установленного minimum threshold are not processed.
Payments and Request Processing
Can I cancel a request after payment?
If the request has not yet been processed, you may contact support to cancel it.
Refunds are carried out in accordance with the service rules and may inсlude:
- a deduction of up to 3% of the amount
- payment systеm fees
- exchange rate difference if the rate changed by more than 3%
If the request status is already “Completed”, cancellation is technically impossible
due to the nature of payment systems and blockchain networks.
What should I do if I entered incorrect details?
If incorrect реквизиты were provided, a refund may be impossible
due to the nature of blockchain networks and payment systems.
However, we will always try to review the transaction
and provide all available information.
Why might a request take longer than usual?
Delays may occur due to:
- high blockchain network load
- additional transaction verification
- technical issues with payment systems
We always strive to complete exchanges as quickly as possible.
I made an exchange outside the website and did not receive funds. Why?
All exchange operations are performed exclusively through a request created
on the official website znak.cash.
If someone offers an exchange via Telegram, messengers, forums, or third-party services,
it may be fraud.
Please report such cases through our official contacts.
Security and Verification
Why is bank card verification required?
Card verification confirms that the transaction is performed by the cardholder.
This helps prevent fraud and provides additional protection for users’ funds.
Does the service perform AML checks?
Yes. All transactions проходят automatic verification
in accordance with the AML policy.
More details:
https://znak.cash/aml/
Can identity verification (KYC) be required?
In certain cases, the security team may request identity verification
to complete the transaction. This is standard practice for user and service protection.
What happens if a high AML risk is detected?
The transaction may be temporarily suspended while circumstances are reviewed.
Further actions are taken in accordance with the AML policy
and applicable laws.
Error: “Sending TRC20 to the new account will not activate it”
This message means the TRON address has not yet been activated.
To activate it, you must first send a small amount of TRX to the address.
After TRX is credited, the address becomes active and the USDT TRC20 transfer will work correctly.
User Support
How can I contact support?
You can reach us via the online chat on the website
or through the contact details listed on the Contacts page.
Support responds as quickly as possible during working hours.
What are the service working hours?
Working hours are listed on the Contacts page.
Automatic request processing may operate 24/7.
Affiliate Program
Do you have an affiliate program?
Yes. The service allows users to earn
by referring new customers.
Full terms are available here:
https://znak.cash/terms/
How does the affiliate program work?
After registration, you receive a unique referral link
that can be placed on a website, blog, social media, or other traffic sources.
All visits and exchanges from referred users are tracked automatically.
How many levels are in the affiliate program?
The affiliate program has 6 levels,
but rewards are paid only for your directly referred users,
not for recruiting new partners.
Can I participate if I already use other affiliate programs?
Yes. There are no restrictions on working with other affiliate programs.
Is my website suitable for participation?
Any resource that does not violate the affiliate program terms
or applicable laws is allowed.
How are affiliate payouts made?
Payouts are made in USDT to the wallet specified by the partner.
Processing usually takes 2–3 hours,
and in rare cases — up to 48 hours.
Where can I read the service rules?
The current rules are available here:
https://znak.cash/tos/
If you still have questions, please contact our support team.
We are always happy to help.
